Strategic Customer Care

Sales Without Customer Service is Like Stuffing Money Into a Pocket Full of Holes

8-WEEK STRATEGIC CUSTOMER CARE PROGRAM (In-person or virtually)

Is your company suffering from hidden customer care deficiencies?

81% of CEO's say they are delivering a good customer experience and only 8% of customers agree.
For every customer complaint, 26 remain silent, so unsatisfied customers are not uncovered until it's too late.
Do your front line, customer facing staff lack the questioning and qualifying skills to get to the heart of the prospect's/customer’s needs?
100% of your customers are on your competitors prospects list.

Customer Care is paramount to the success of your business.

Customer care isn't a department it's an attitude. Many good companies still struggle with internal customer service, managing client expectations, dealing with difficult situations effectively, proactively retaining, engaging, and expanding client relationships. The difference between good and great customer care could mean millions. Great customer care not only means higher client retention but also higher employee satisfaction. What if you could improve retention in all areas?

Topics Include:

Strengthening the handoff from sales to service
Creating a common language between department
How to manage expectations of customers and colleagues
How to effectively deal with difficult people/situations
Proactive client retention, engagement, and expansion
Becoming a strategic problem solver
Effective internal and external communication
How to diminish internal drama and take personal ownership

Who Should Attend:

Customer-facing employees:

- Customer Service
- Inside Sales
- Project Managers
- Engineers
- Account Managers
- Technicians, etc.

UNSURE IF THIS PROGRAM IS RIGHT FOR YOU? JOIN IN ON OUR LEADERSHIP DISCUSSION ON

"WHY CUSTOMERS LEAVE... and what you can do about it!"

JOIN OUR DISCUSSION